Legal

Refund Policy

Last updated: 21 October 2026

Try Spoolfield free for a day first. If it still isn’t right for you after you buy, you have 14 days to get your money back.

1. 14-day money-back guarantee

• New plans. If you ask within 14 days of your first payment for a monthly or yearly plan, you get a full refund.
• Yearly renewals. If you ask within 14 days of being charged for a yearly renewal, you get a full refund.
• Monthly renewals. These aren’t refunded. You can cancel at any time to stop the next one, and you keep Spoolfield until the end of the month you’ve paid for.
• AI credit packs. If you ask within 14 days of buying a pack and haven’t used any of its credits, you get a full refund. In other words, your balance still has to include the whole pack.
• Mistakes. We always refund duplicate charges and billing errors.

2. How to ask for a refund

Reply to the order email from our online reseller, which processed your payment. You can also write to [email protected]. Include your order number and the email address you bought with.

The refund goes back to the payment method you used. Most banks show it within 5 to 10 business days.

3. What happens after a refund

A refunded plan ends straight away, and your devices switch back to the free version at their next license check. Refunded AI credits are removed from your balance.

4. When we may say no

We may decline a refund if the guarantee is being abused. For example, someone may buy and refund over and over, or the account may have broken our Terms of Service.

If something went wrong, please write to us before you open a dispute with your bank. We can usually fix it faster.

5. Your legal rights

This policy adds to your rights as a consumer and doesn’t take any away. If the law where you live gives you more, that applies.