Cancel or change your subscription
Your subscription is billed by our online reseller, which is the Merchant of Record. It takes your payment, sends your order email and receipts, and handles billing for us.
Cancel
- Use the link in your order email to cancel, or write to [email protected] from the email address you bought with.
- Spoolfield keeps working until the end of the month or year you’ve paid for. After that, Spoolfield asks you to renew before it downloads or converts anything new. Your files and settings stay where they are.
Change your plan or billing period
Reply to your order email, or write to us with your order number and the change you’d like, such as moving from Lite to Pro or from monthly to yearly. We’ll explain how it works for your order before anything changes.
Update your payment details
Your order email from our reseller explains how to update your card or billing details. Can’t find it? Write to us with the email address you bought with and we’ll help.
If a renewal payment fails, Spoolfield shows Your subscription is on hold and stops unlocking new downloads until the payment goes through.
Refunds
New plans and yearly renewals come with a 14-day money-back guarantee. See the Refund Policy for the details and how to ask.