Plans, billing and refunds
Payments are processed by Stripe. Your account page is where you pick a plan, buy top-up credits, update your card and cancel.
Plans
- Free
- 15 credits when you sign up, then 10 free credits every month, videos up to 720p, files kept for 1 day.
- Starter
- 150 credits a month, videos up to 1080p, files kept for 3 days, one job at a time.
- Creator
- 450 credits a month, videos up to 4K, files kept for 7 days, up to 3 jobs at a time.
Paying yearly costs less than paying monthly and gives you the whole year’s credits at once. See current prices on our pricing.
Change, cancel or update your card
- Open the account menu at the top of Spoolfield and choose Plan and billing.
- Click Manage billing. There you can change your plan, update your card, get receipts or cancel.
- When you cancel, your plan keeps working until the end of the month or year you’ve paid for. Top-up credits stay on your account for when you start a plan again.
- If a renewal payment fails, Stripe tries again for a short time. If it still doesn’t go through, your plan ends.
Refunds
- Within 14 days of a payment for a new plan, a yearly renewal or a top-up pack, you can get a full refund if you haven’t used any credits since that payment.
- Once credits are used, that payment can’t be refunded. Monthly renewals aren’t refunded either.
- To ask, write to [email protected] from the email address on your account. The Refund Policy has the details.